Everyday technology, explained

Printer connected, but nothing prints?

A Wi-Fi symbol on the printer does not always mean your computer can reach it. Work through these simple checks before changing lots of settings at once.

1. Read the printer’s own screen

Check for a paper, ink, toner or cover warning. Clear only problems you recognise and follow the manufacturer’s instructions. If the printer can print its own test page, that helps separate a printer problem from a computer connection problem.

2. Check the selected printer

Open the print window and confirm that your intended printer is selected. It is easy to send a job to an old printer, a duplicate entry or “Print to PDF”. Try a small, ordinary document so a large file is not confusing the test.

3. Check the network

Make sure the printer and the device sending the job are on a network that allows them to communicate. A guest network can prevent devices from seeing each other. If you recently changed the router or Wi-Fi name, the printer may need reconnecting using its manufacturer’s setup instructions.

4. Look for a stuck job

Check the print queue for paused or failed jobs. Cancel your own failed job if appropriate, then try again. If this is a shared printer, check with other users before clearing their work or restarting equipment.

5. Stop before resetting everything

Avoid a factory reset as a first step: it can remove settings you need. Note the printer model, device type, error message and what you already tried. TechBuds can help investigate a supported home setup remotely or during a visit.