Choose one useful task
Ask what they would most like to do: answer calls, send a message, see family photos or make text easier to read. Finish one small task before moving to another. Avoid installing lots of apps just because you use them.
Let them do the tapping
Explain the next step and let the phone’s owner try it. Repeating a task on their own device builds familiarity. Write down a few short steps using the button names shown on that phone; menus differ between models and software versions.
Make the screen comfortable
Explore built-in text-size, display and accessibility settings together. Change one setting at a time and ask whether it helps. Show how to return to the home screen and how to get back if they open the wrong app.
Keep account ownership clear
The owner should control their passwords and account recovery information. Do not send passwords or verification codes through messages. If family support is needed, agree what help is wanted and use the account’s supported sharing or recovery options.
Bring in patient help when useful
A lesson can focus on a few everyday tasks and leave a simple reminder of the steps. If you are booking for someone else, involve them in choosing the goals and deciding who should attend.